01
Decide what enters the workflow
Accept, decline, defer, or mark duplicates in triage. Assign a request type and accountable owner before any agent action begins.
For operations
Triage incoming requests and automate the repeatable middle.
Give operational work types, owners, statuses, decisions, agent execution, and review a shared home instead of spreading them across forms, chat, and one-off scripts.
02
Automate narrow, observable routines
Start a configured agent from a schedule, status, approved comment phrase, or signed webhook. Keep the source, result, and failure on an inspectable record.
03
Reserve authority for people
Agent output can prepare, summarize, classify, or propose. Business approvals, commitments, and consequential external actions remain subject to explicit human authorization.
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